IT Support
Remote Support Agreement
Our Remote Support Agreement provides comprehensive support for your business technology needs at an affordable rate of $30 per PC / month. This agreement includes:
- Unlimited Remote Helpdesk Support: Access to our expert team to quickly resolve any technical issues.
- Incident Ticket System: Track and isolate issues efficiently.
- User Portal: Easy access to support and resources.
- Endpoint Protection Enterprise Solution: Advanced antivirus protection for your systems.
- Network Monitoring: Proactive monitoring to identify and address potential issues.
- PC Cleanup: Regular maintenance, including clearing temp files, defragging hard drives, and clearing cache.
- Kernel Level Rootkit/Malware Scan & Removal: Deep scans to detect and eliminate threats.
- 3rd Party Software Patch Management: Keeping all software up to date with the latest patches.
- Windows Updates: Ensuring your operating systems are always up to date.
- Compliance Verification: Regular checks to ensure all PCs comply with business standards.
- New Employee Account Setup/Configuration: Efficient onboarding of new employees.
- Microsoft 365 Administration: Managing your Microsoft 365 environment.
- Microsoft Azure Administration: Managing your Azure services.
- Website Administration: Support for your business website.
Contract: Onsite Support
$65 per hour
- New computer installs
- PC replacement
- Device failures/upgrades/relocation
- Network equipment failures/installs
- Requested onsite support
- Support that cannot be resolved remotely
- On-Site Support (without agreement): $85 per hour
- $50 per year for 1 PC
- $75 per year for 2 PCs
- $100 per year for 3 PCs
- Remote Support (à la carte): $35 per 1/2 hour
At TEKconnect PRO, we provide comprehensive IT support and maintenance services to ensure your technology infrastructure operates smoothly and efficiently. Our goal is to minimize downtime, optimize performance, and keep your business running seamlessly.
Our IT Support Services Include:
- 24/7 Support: Our dedicated support team is available around the clock to assist with any IT issues that may arise.
- Proactive Maintenance: Regular maintenance and health checks to prevent issues before they occur.
- Remote and On-Site Assistance: Immediate remote support and on-site assistance as needed.
- Customized Service Plans: Tailored support plans to fit your specific needs and budget.
- Help Desk Support: Quick and efficient resolution of IT issues through our help desk.
- System Monitoring: Continuous monitoring to detect and resolve potential issues.
- Patch Management: Managing and applying software updates and patches.
- Backup and Disaster Recovery: Ensuring your data is safe and can be quickly restored.
- Asset Management: Efficient management of IT assets, from inventory to lifecycle management.
